Frequently Asked Questions

Either, whichever suits you. Video is useful if you want to show something, but a plain phone call works fully and is often easier on a weak connection.

For type 2 diabetes, care depends on your lab results, your medication history, and a detailed conversation about diet and routine, all of which work fully over a call. Where a physical examination is genuinely needed, Dr. Mahboob Ahmad will say so and guide you to appropriate local care.

Photographs of any recent lab reports (HbA1c, fasting glucose, lipid profile), a list of your current medicines and doses including insulin, any home blood sugar readings you have recorded, and your weight. The full checklist is on How it works.

Yes. After your consultation, Dr. Mahboob Ahmad sends a written prescription and treatment plan on WhatsApp, so you and your family have everything in black and white: medicine names, doses, timings, diet instructions, and what to monitor before the next review. You can have it filled at any pharmacy you trust. Keep it saved on your phone; it also helps any local doctor you see later understand exactly what you are taking and why.

Yes. Overseas Pakistanis consult regularly from the Gulf, the UK, and elsewhere. Time zones are accommodated within the 9:00 AM – 11:00 PM Pakistan time window.

Yes, and it is encouraged. Diabetes is managed at the dinner table as much as in any consultation, so the person who cooks at home is especially welcome on the call. Many patients join with a spouse, a son or daughter, or a parent they care for. When the family hears the plan directly from the doctor, it is followed far better than when one person tries to relay it afterwards. There is no extra charge for a family member sitting in.

Yes. Your reports, readings, and conversations stay between you and the clinic. Patient stories and photographs appear on this website only when the patient has given written consent; nothing is ever published without permission. Your number is used for your care and appointment reminders, not for marketing lists. If something feels sensitive, say so when booking: the clinic would rather adjust how it handles your information than have you hold back details the doctor needs.

Seek emergency care immediately for severe confusion, fainting, very high or very low blood sugar with symptoms, chest pain, severe breathlessness, or a diabetic foot wound that looks infected. Do not wait for an online reply. This website is not an emergency service.

No, not on your own. Medication and insulin are only ever adjusted by Dr. Mahboob Ahmad, based on your monitored blood sugar and lab results over time. Stopping medication yourself can be dangerous. See the Insulin & Medication Review page.

The practice's programs are focused on type 2 diabetes, prediabetes, and related metabolic conditions. If you have type 1 diabetes, please contact the clinic directly to discuss your specific situation.

Only partly, and this deserves a straight answer. Type 1 diabetes means the body makes no insulin, so insulin is needed for life; it cannot be reversed by diet, and no honest doctor will claim otherwise. Children and newly diagnosed type 1 patients need in-person care, usually with a paediatric or endocrinology team, for insulin initiation and emergencies. Where online consultation genuinely helps is with management questions: diet around insulin, Ramadan planning, understanding readings, and knowing when to seek urgent care. Message the clinic and you will be told plainly whether online support fits your case.

Guidance, yes; complete care, no. Gestational diabetes appears during pregnancy and affects both mother and baby, so it must be managed with your obstetrician, through regular scans and in-person antenatal checks that no online service can replace. What an online consultation can honestly offer is diet guidance built around Pakistani meals, help understanding your readings, and support alongside what your local doctors advise. If you are pregnant with high sugar and have no local care arranged yet, arranging that comes first, and the clinic will say so plainly rather than take on a role it cannot safely fill.

Yes. Dr. Mahboob Ahmad consults in Urdu, Punjabi, and English, whichever you are most comfortable in.

Dr. Mahboob Ahmad holds an MBBS and FCPS in Medicine, is registered with the Pakistan Medical Commission, and has 14 years of clinical experience in diabetes and metabolic conditions. The practice runs entirely online and holds a 97% satisfaction rate across 86 verified patient reviews. Alongside consultations he publishes free diabetes education in Urdu on YouTube, where more than 25,000 people subscribe. His full background is on the About page, and what patients say is on the Reviews page.