Online consultation
How it works, start to finish
Diabetes care runs on two things: your numbers, and a proper conversation about your life. Both work perfectly well over a phone. Here is exactly what to expect.
- 100% online · phone or video
- 9 AM – 11 PM · 7 days
- Urdu · Punjabi · English
-
Send your details on WhatsApp
Message +92 343 8752531 with your name, age, and city, and attach photographs of any recent lab reports. Clear photos of the report page are perfectly adequate. You do not need a scanner or a PDF.
-
Confirm a time that suits you
The clinic replies with available slots. Consultations run by phone or video between 9:00 AM and 11:00 PM, any day of the week, including evenings, so you do not need to take time off work.
-
Speak with Dr. Mahboob Ahmad
A full consultation: your history, your current readings, your medication, and an honest look at what you actually eat and how your days run. He explains what is driving your numbers in plain Urdu or English, not jargon.
-
Receive your plan
A nutrition plan built from your own meals (roti, rice, daal, salan), an activity plan matched to your fitness and any other conditions, clear targets for blood sugar and weight, and a date to re-test.
-
Follow up and adjust
Review consultations track your HbA1c, glucose, and weight over time. Medication, including insulin, is adjusted only by Dr. Mahboob Ahmad, and only in response to real, monitored progress.
Before your call
What to have ready
- Recent lab reports: HbA1c, fasting glucose, lipid profile, kidney function, if you have them
- Your medicine list: names and doses, including insulin type and units. Photographing the boxes is the easiest way
- Home readings: any fasting and post-meal numbers you have recorded, with dates
- Your weight, and your height if known
- Other conditions: blood pressure, heart, kidney, thyroid, or anything you are being treated for
- A quiet few minutes and a stable phone or internet connection
Don't have lab reports yet?
That is fine. Book anyway. Dr. Mahboob Ahmad will tell you exactly which tests to get done locally, so you are not paying for tests you do not need.
Practical questions
The things patients ask first
Is an online consultation as good as sitting in a room?
For type 2 diabetes, the consultation depends on your lab results, your medication history, and a detailed conversation about diet and routine, all of which work fully over a call. Where a physical examination is genuinely needed, Dr. Mahboob Ahmad will tell you and guide you to appropriate local care.
Phone or video: which is better?
Either. Video helps if you want to show something, but a plain phone call is completely workable and often easier on a weak connection.
Can I consult from outside Pakistan?
Yes. Overseas Pakistanis consult regularly. Time zones are accommodated within the 9:00 AM – 11:00 PM window, Pakistan time.
Can I get a prescription?
Medication guidance is part of the consultation. Any prescription or medicine change is a clinical decision made by the doctor based on your assessment, never something you should change on your own.
Which language will we speak?
Urdu, Punjabi, or English, whichever you are most comfortable in.
Can a family member join the call?
Yes, and it is often helpful, particularly for elderly patients, or when the person who cooks at home is different from the person being treated.
Do I need a referral or a prior diagnosis to book?
No. You can message directly, whether you were diagnosed years ago or have never been tested at all. If tests are needed, Dr. Mahboob Ahmad will tell you exactly which ones to have done at a lab near you, so you only pay for what your case actually requires.
How do I pay, and when?
The consultation fee is shared with you on WhatsApp before you book, so you know it upfront. Payment is made through standard mobile banking or a bank transfer, whichever is easier for you, and your slot is confirmed once it is received.
How soon is the first follow-up?
Your re-test date and review are agreed before the first call ends, so you always know the next step. Most patients return once fresh readings are worth discussing, and quick questions in between are answered on WhatsApp without a new booking.
When something gets in the way
Common hiccups, solved
Online care sounds fragile until you have actually used it. In practice, nearly every problem that interrupts a consultation has a simple, established fix, and none of them requires you to be good with technology. The clinic's WhatsApp is answered between 9:00 AM and 11:00 PM every day, so a hiccup rarely stays a hiccup for long. These are the five that come up most often, and how each one is handled.
- Weak internet or no data package: the consultation simply runs as a plain phone call, which works on any signal and loses nothing important
- No printer or scanner: clear photographs of your reports, taken with your phone camera in good light, are entirely sufficient
- An elderly parent who is not comfortable with phones: a son, daughter, or grandchild can host the call from their own phone and sit beside them throughout
- Your reports are in a different city: book anyway. Dr. Mahboob Ahmad will advise exactly which tests to have done at a lab near you
- You missed your slot: message the clinic on WhatsApp and a new time is arranged. There is no penalty and no drama about it
Book your consultation on WhatsApp
Send one message with photos of your reports and the clinic replies with available times, any day between 9 AM and 11 PM.
Once the call ends
After your consultation
Your plan arrives in writing on WhatsApp shortly after the call: what to eat and when, what to change first, which readings to record, and the date to re-test. You will be told exactly which numbers to send and how often, usually fasting and post-meal readings on agreed days, so your progress is tracked between appointments rather than guessed at the next one. Follow-up consultations are booked the same way as the first, with the next date agreed before each call ends. One rule holds throughout: medicines, including insulin, are changed only by Dr. Mahboob Ahmad, in response to your monitored readings. If anything in the plan is unclear once you are home, ask on WhatsApp rather than guessing. Keep the written plan pinned in the chat; it stays your working reference until the next review.
The first seven days
Your first week as a patient
Day zero: the first message. You send your name, age, and city on WhatsApp, with photographs of any reports you have. The clinic replies with the fee and the available times, you choose one, and that is the entire admission process. No forms, no file numbers, no standing in line.
The call. At your booked time, your phone rings. Your reports have already been read, so the conversation starts with you: your history, your medicines, your meals, your routine. Expect straightforward questions and plain answers, in Urdu, Punjabi, or English. Most first consultations take about half an hour.
The written plan. Shortly after the call, your plan arrives in the same WhatsApp chat: what to eat, what to change first, which readings to take and when, and your re-test date. It stays pinned there as your working reference, and anything unclear can be asked about without booking again.
The first follow-up. Your review date is agreed before the first call ends. By then you have real readings to discuss, and the plan is tightened based on what your numbers actually did, not on guesswork. That rhythm of call, plan, readings, and review is the whole system, and many patient stories begin exactly this way.
Keep it simple
What you need, and what you do not
Patients often delay booking because they assume online care needs equipment, paperwork, or fluent English. It needs almost none of that. Here is the honest list.
| You need | You do not need |
|---|---|
| WhatsApp on any phone | A referral from another doctor |
| Your reports, if any | A prior diagnosis; testing can be arranged first |
| A glucometer, eventually | English; Urdu and Punjabi are just as welcome |
| 30 minutes of quiet | A video call, if a plain phone call suits you better |
| Any day, 9 AM to 11 PM | Travel of any kind: no bus, no waiting room, no day off work |
No glucometer yet? Do not let that stop you booking. You will be advised when one becomes worth buying, and our blood sugar levels chart explains what the readings mean once you have it.
Payment
How payment works
The consultation fee is not published on this site; it is shared with you on WhatsApp before you book, so you know exactly where you stand before committing to anything. Once you confirm, payment is made through standard mobile banking or a bank transfer, whichever you already use, and your slot is locked in. There are no hidden charges, no registration fees, and nothing to pay at a counter, because there is no counter. If you are booking for a parent or a relative, you can pay on their behalf from any city. Ready to begin? The appointment page walks you through the first message.
Honest limits
When online is not enough
Online consultation covers the great majority of type 2 diabetes care, but not all of it, and pretending otherwise would be bad medicine. A genuine emergency needs an emergency department, not a booking. A foot wound that must be seen and touched, an examination that cannot happen over a camera, or a condition that clearly needs admission all belong with in-person care. When any of these arises, you are told immediately and plainly, and referred to appropriate local care rather than kept on a call that cannot help you. Once the urgent issue is handled, your diabetes care continues online as before. That honesty is the standard here: online consultation is used for everything it does well, and never stretched over what it cannot do.
When online care is not the right choice
An online consultation is not appropriate for emergencies. If you have chest pain, severe breathlessness, confusion, fainting, a very high or very low blood sugar reading with symptoms, or an infected diabetic foot wound, go to your nearest emergency department immediately rather than booking a call.